Ammonit
Ammonit
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La meilleure qualité associée à un service professionnel
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Return Products for Service

Please follow the instructions below to return a product to Ammonit or call: +49 30 6003188-66.

 RETURING PRODUCTS:

  1. Complete the RMA Document (PDF). Enter article description(s), serial number(s), logger password(s) etc. Describe the defect/damage in detail and in which measurement setup the defect occurs.

  2. Send the fully completed RMA Document via email to Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. in advance.

  3. Thoroughly pack the device / product in a box suitable for highly sensitive measurement devices. If possible, use the original packaging.

  4. Include the fully completed RMA Document in the shipment to ensure short processing time.

  5. Shipment from outside the EU:
    In order to process the import correctly, create a proforma invoice with the reason for export "To be repaired - Value for customs purpose only". The value of the device(s) in the proforma invoice should be calculated low respectively be equal to the current value of the device(s). Indicate all serial numbers.

  6. Attach the documents visible outside on the packaging for customs authorities. It is very important, when items are send via postal service or DHL Express. If our local custom agency does not have access to the documents, the items are returned to the sender after 8 days storage time without notifying us. Hence, we do not recommend using the postal service or DHL Express to return any item for repair. If possible, use an alternative carrier.

If any question regarding the repair process occurs, please contact us via email Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. or call our repair department (service language German / English): +49 30 6003188-66.

Download RMA Document (PDF)

  

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Télé-assistance

Notre équipe de vente

Avez-vous des questions sur nos produits ou systèmes de mesure? Contactez notre équipe de vente:

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T: +49-30-6003188-0

Support

Technical questions?
Please contact our support team:

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T: +49-30-6003188-0

 

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